TrinEPay — User Manual
The complete guide to Trinidad & Tobago's Scan to Pay app — from registration to sending money, every feature explained step by step.
Table of Contents
Creating Your Account
Section 1Download & open TrinEPay
Install the APK from this page and launch the app on your Android device.
Tap Register
Enter your full name, phone number, email address, and choose a secure password.
Verify your phone
A verification code will be sent to your phone. Enter it to activate your account.
Phone number must be unique. Each TrinEPay account is tied to one phone number.
KYC Verification
Section 2KYC (Know Your Customer) is required to unlock full transaction limits and features.
Go to Profile
Tap the Profile tab and locate the KYC section.
Upload your ID
Take a clear photo of your government-issued ID (national ID, passport, or driver's licence).
Await approval
An admin will review and approve your KYC. You'll be notified when approved.
Wallet & Balance
Section 3View your balance
Your TT$ balance is shown on the Home screen and the Wallet tab.
Top up via agent
Visit a TrinEPay agent to add funds to your wallet using cash.
View transaction history
The Wallet tab shows a full history of all credits and debits with timestamps.
Sending Money
Section 4Tap Send
From the Home screen, tap the Send button.
Enter recipient phone number
Type the recipient's TrinEPay phone number or select from your recent contacts.
Enter amount and confirm
Enter the TT$ amount, review the details, and confirm with your PIN or biometrics.
The recipient gets a push notification instantly when the transfer lands in their wallet.
Receiving Payments
Section 5Tap Receive
Your personal QR code is shown. Any TrinEPay user can scan it to send you money.
Set a requested amount (optional)
Enter an amount before showing your QR to request a specific payment.
Share your QR
Download or share your QR code image for remote payment requests.
Scan to Pay (QR)
Section 6Tap Scan
The camera opens. Point it at any TrinEPay QR code.
Review payment details
The recipient name and requested amount are shown. Adjust the amount if needed.
Confirm payment
Authenticate with your PIN or fingerprint to complete the payment instantly.
Bill Payments
Section 7Tap Bills
Browse available utility and bill payment providers.
Select a biller and enter account number
Choose the provider, enter your account or customer number, and the amount due.
Confirm payment
Funds are deducted from your wallet and the payment is submitted immediately.
Agent Top-Up & Withdrawal
Section 8TrinEPay agents are authorised businesses where you can add or withdraw cash from your wallet.
Find an agent
Ask at participating businesses or look for the TrinEPay agent sign.
Top up
Hand cash to the agent. They initiate the top-up from their app and funds appear in your wallet.
Withdraw
Request a withdrawal. The agent pays you cash and deducts the amount from your wallet.
Payroll & Employees
Section 9Employers send a job invitation by email. Once accepted, the user becomes an employee and receives salary payments directly to their TrinEPay wallet. Employees can quit and revert to a regular customer account at any time.
Send an employee invitation
Go to Employees, enter the user's email address, and send the invitation request.
User accepts the invitation
The invited user sees the request when they log in (or upon next login) and accepts. Their account is then converted to an employee account under your business.
Run payroll
Tap Payroll, review the pay run, and confirm to distribute salaries to all employees at once.
Employee can quit at any time
Employees can resign from within the app. Their account reverts to a standard customer account immediately.
Statements & History
Section 10Go to Statements
Access your monthly transaction statements from the menu.
Filter by date
Select a month and year to view all transactions for that period.
Download PDF
Export your statement as a PDF to share with your accountant or for personal records.
Security & App Lock
Section 11Enable App Lock
Go to Settings and enable App Lock. The app will require your PIN or fingerprint on every open.
Biometric authentication
Enable fingerprint login for fast, secure access without typing your password each time.
Change password
Go to Profile → Change Password. You'll need your current password to set a new one.
Never share your PIN or password. TrinEPay staff will never ask for these.
Profile & Settings
Section 12Edit your profile
Update your display name, profile photo, and contact information from the Profile tab.
Notification preferences
Control which push notifications you receive — payments, transfers, and system alerts.
Contact support
Use the Contact page to reach TrinEPay support via WhatsApp or email.